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Successful Meetings - It's the little things...
 

When selecting a catering partner to make your meetings as successful as they can be, it is important to dig a bit deeper and to go beyond the food.

Here are a few questions that may help in your selection efforts:

Does the caterer have professional and experienced service staffers to whom they pay a living wage?

  • Will you see the same service staffers over time who know your needs (or will you encounter a revolving door of personnel from a high turnover operation)?
  • Are they careful not to disturb your meetings while setting up?
  • Can they make every space, even the smallest areas, look nice when set up for a meal service?
  • Do they carry extra set up items that you might need in a pinch (including a to-go container so that you can take home some leftovers)?
  • Do they make your job easier, saving you time and stress?

Here are real life examples of how your catering experiences should be:

“I’m sure there was a lot of help that went in the preparation of the items that were delivered, but the customer service and professionalism that I experienced were greatly appreciated. Some people aren’t aware when somebody is speaking and inadvertently make noise. You simply stopped what you were doing and stepped back to allow others to focus on the speaker, my boss. You all managed the portions and keep all the treats well stocked so that everybody had something. It was nice not to have to tell somebody how to do their job.”

“We were very pleased with the food and service. The individual who brought the food and did the set-up was very professional.”

“Unfortunately the space provided for us was limited, but you met the challenges and set-up our lunch in a beautiful presentation. You were very helpful and professional in serving our guests and with the clean-up afterwards. We appreciate very much this attention to detail and the level of service received just reaffirms our desire to do future business with your company.”

“Another great job! The food was fantastic and the service was amazing. We ran into a little hiccup when I realized I never requested table clothes for the round tables but you all were quick to ask for help and get some delivered. We all really appreciate the hard work you all put into the catering you’ve done for us. It makes our events that much more successful!”

“The setup guys were awesome, very friendly!”

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